Inbound and outbound calls answered, qualified and booked by AI.

The agent answers, greets in your name, and listens. As the caller speaks, their words stream into a planner that decides what to say and what to do next. It can look up availability, create or update a CRM record, send a confirmation text, or transfer to a person, all while the conversation continues. When the caller interrupts, it stops mid-sentence and responds to the new input. Every call ends with a recording, a transcript, a summary and a structured outcome in your system.

The inbound agent takes the calls a front desk cannot: the second line while the first is busy, the 7pm call, the Sunday call, the forty questions a week that all have the same answer. It answers from your knowledge base, qualifies the caller against your criteria, books the appointment and texts a confirmation. Calls that need a human get a warm transfer with a spoken summary, so the person picking up already knows who is on the line and why. Vision Law runs an inbound agent that answers every call to the firm.

See how the receptionist is packaged on the Customer Service AI page, and what missed calls cost you today with the Missed Call Revenue Calculator.

The outbound agent calls new leads within seconds of a form or ad submission, follows up with anyone who did not answer, and works lists of old leads on a schedule. It qualifies, handles the common objections, books the appointment and keeps following up with the rest, inside quiet hours and consent rules. That is the engine behind Speed to Lead AI and Reactivation AI. Miracle Ear used it to book 4,000+ appointments across 50+ clinics; 1-800 Accountant booked 1,800 consultations from dormant leads.

Every agent is built from a written call flow you approve before launch.

1. Greeting and identification: the agent names your business and itself, and asks how it can help.
2. Intent: it classifies the reason for the call (new inquiry, existing customer, billing, emergency) and branches.
3. Qualification: the questions you would ask, in the order you would ask them, with answers written to your CRM fields.
4. Resolution or booking: answers from the knowledge base, or a real appointment slot on the right calendar.
5. Escalation: warm transfer, voicemail-to-task, or a scheduled callback, with the transcript attached.
6. Wrap-up: confirmation text, CRM record, tags, and a summary for the human who follows up.

The agent is only as useful as what it can do mid-call. Calendars (Google Calendar, Calendly, GoHighLevel calendars), CRMs (GoHighLevel, HubSpot, Salesforce), practice and field tools (Clio, Lawmatics, ServiceTitan), carriers (Twilio, Telnyx) and SMS all connect through MediaBloom’s integrations. Existing numbers can be ported or forwarded; new local or toll-free numbers are provisioned in minutes.

Outbound calls and texts go only to people who asked to hear from you, with consent recorded, quiet hours enforced and opt-outs honoured immediately, which is what the TCPA requires. Texting runs on registered 10DLC campaigns so messages are not filtered. Where calls may be recorded only with consent, the agent asks first. For medical and dental practices we sign a BAA, redact PHI from transcripts and limit who can hear recordings. For law firms, the intake scripts follow bar advertising rules; see AI intake for law firms.

The difference between a voice agent that feels like a person and one that feels like a phone tree is measured in hundreds of milliseconds. Our AI voice agent benchmark measures time to first word, turn-taking and interruption recovery across leading stacks, including the one we deploy, and explains how we hit the targets: streaming recognition, a planner that starts speaking before the full answer is ready, and duplex audio so the agent can be interrupted.

Voice agents are priced as a monthly engagement that covers the build, the integrations, the phone usage and the ongoing tuning, scoped to call volume and the number of call types. There is no per-seat licence. A scoping call gives you a number.

TODO(John): Add the starting monthly range for an inbound receptionist and for an outbound setter, and whether call minutes are bundled or metered.