Connect MediaBloom AI agents to Twilio.
Run AI voice agents on the Twilio numbers you already own - carrier-grade inbound and outbound calling and SMS, with recordings and routing built in.
Overview
MediaBloom + Twilio
MediaBloom runs AI voice agents and appointment setters on your Twilio infrastructure, so you keep your numbers, your carrier relationship, and your telephony control while adding an AI workforce on top.
The agent handles inbound and outbound calls and SMS over Twilio, records and transcribes conversations, and routes or transfers to humans when needed - all on the numbers your customers already know.
For teams already standardized on Twilio, this means no rip-and-replace: MediaBloom layers AI conversation onto the telephony you have already built and trust.
Why connect
Why connect Twilio to MediaBloom
Keep your numbers
Run AI agents on the Twilio numbers you already own, so nothing changes for your customers.
Carrier-grade quality
Twilio’s global voice and SMS infrastructure means reliable, high-quality conversations at scale.
Inbound and outbound
Answer inbound calls and run outbound calling and SMS campaigns from the same numbers.
Recordings and transcripts
Every conversation is recorded and transcribed for quality, training, and CRM logging.
Capabilities
What MediaBloom does with Twilio
AI on your Twilio numbers
Deploy voice agents on your existing Twilio numbers for inbound and outbound.
Voice & SMS
Handle calls and text conversations over Twilio’s carrier-grade network.
Recording & transcription
Record and transcribe every conversation for QA and downstream logging.
Live transfer & routing
Transfer to a human or route by intent, with context passed along.
Outbound campaigns
Run outbound calling and SMS for follow-up, reactivation, and reminders.
Scales on demand
Handle unlimited concurrent calls without busy signals during spikes.
Layer AI onto the telephony you already run
Plenty of teams have already invested in Twilio - they have the numbers, the routing, and the integrations. The last thing they want is to rip that out to add AI. MediaBloom runs directly on your Twilio numbers, so the agent answers and places calls and texts over the infrastructure you already trust, with no migration and no change for your customers.
Because it runs on Twilio’s carrier-grade network, the agent scales to unlimited concurrent calls without busy signals, records and transcribes every conversation, and can transfer to a human or route by intent when a call needs it. You keep full telephony control and simply add an AI workforce that answers, qualifies, books, and follows up around the clock.
Explore related AI solutions, industries we serve, and customer results.
Live on Twilio in days, not months
- 1
Connect
Securely connect your Twilio account with OAuth in minutes - no engineering required.
- 2
Configure
Map fields and choose exactly what the AI agent reads from and writes to Twilio, with guardrails.
- 3
Go live
The agent starts answering, qualifying, and booking - writing every outcome back to Twilio in real time.
- 4
Optimize
Review transcripts, outcomes, and pipeline impact, then tune the agent against the metrics that matter.
Use cases
Popular ways teams use the Twilio integration
- Adding AI agents to existing Twilio numbers
- Carrier-grade 24/7 inbound answering
- Outbound calling and SMS campaigns
- Recording and transcribing every call
- Live transfer to human agents by intent
- Scaling through call spikes without busy signals
Connect Twilio with OAuth, per-environment keys, and full audit logging.
SOC 2 Type II controls and HIPAA-ready deployments are available for regulated teams.
Twilio integration FAQ
Yes. MediaBloom runs AI voice agents directly on your Twilio numbers for inbound and outbound voice and SMS.
Yes. The agent runs on the numbers you already own, so there is no migration and nothing changes for your customers.
Yes. MediaBloom handles calls and text conversations over Twilio, including outbound campaigns.
Yes. Every conversation is recorded and transcribed for quality assurance, training, and CRM logging.
Yes. The agent can transfer live to a human or route by intent, passing along the conversation context.
Yes. On Twilio’s network, the agent scales to unlimited concurrent calls, so spikes never produce busy signals.