On-brand chat automation across every surface.
Enterprise-grade chatbots for web, WhatsApp, Messenger, and in-app - built in a visual studio, governed by your policies, and measured like any other revenue system.
Overview
What is Chatbots?
MediaBloom Chatbots are enterprise-grade conversational agents that live on your website, in WhatsApp and Messenger, inside your product, and anywhere else your customers expect to talk to you. Unlike decision-tree builders, these are retrieval-grounded, tool-using agents that understand intent, answer questions with citations, and take real actions - scheduling, quoting, routing, qualifying - without handing off for simple tasks.
Everything is built in a visual studio: flows, policies, fallbacks, A/B tests, and live-handoff rules. Ship in days, iterate continuously, and measure every conversation against conversion, containment, and CSAT. Guardrails and brand-voice controls ensure that your chatbot always sounds like you - and never goes off-policy, even on adversarial prompts.
Why teams choose it
Outcomes that compound
Visual agent studio
Design, test, and deploy agents without writing a line of code.
Brand-safe by default
Guardrails, grounding, and policy enforcement baked in.
Channel-native UX
Richly formatted messages for every destination.
Capabilities
Everything you need in one module
- No-code agent builder
- RAG over your documents and sites
- Actions for any API or tool
- A/B testing and analytics
- Live handoff to agents
Use cases
Built for real revenue workflows
See Chatbots on your data in a 20-minute demo.
From kickoff to booked meetings in days, not quarters
- 1
Connect your content
Index your website, help center, and docs for grounded answers with citations.
- 2
Build in the studio
Drag-and-drop flows, prompt templates, and reusable actions - no code required.
- 3
Deploy everywhere
One agent, every channel: web, WhatsApp, Messenger, SMS, in-app.
- 4
Measure and improve
A/B testing, analytics, and coaching insights make every week better than the last.
Works with the stack you already run
Native, bi-directional integrations mean Chatbots writes outcomes back to your source of truth - so attribution, compliance, and reporting stay clean.
Trusted across regulated and high-velocity industries
Chatbots is tuned for the compliance, tone, and speed requirements of each vertical we serve.
Chatbots - frequently asked questions
No. The visual studio lets non-technical teams design, test, and deploy agents. Developers can extend with custom actions when needed.
We index your website, help center, PDFs, and internal docs. Every answer includes citations so you can audit and improve over time.
Yes. Connect any API as a tool: bookings, quotes, order lookups, account changes, refunds, CRM writes - anything you can expose.
Escalation triggers (sentiment, intent, keywords, complexity) route to a live agent in Intercom, Zendesk, or your tool of choice with full context.
Customers average 88-94% containment for tier-1 queries when grounded in a well-maintained knowledge base.